Photo IDs, uniforms and shoes issued to all team members.
Ended mystery pricing policy, we identify size and unit price on our proposals. We introduced color coded floor plans thus identifying frequencies of cleaning.
Initiated fax advance notices to our clients and their security departments. We identified the technicians you could expect and areas of work for each visit.
Only company insured vans used to deliver our crews.
Emergency 800 number/pager.
Auto CAD introduced as our standard for takeoffs and frequency planning.
IFMA IAQ schools for team.
First round of price decreases shared with our clients.
IICRC certified schools for all technicians and managers.
Certified carpet tile installation schools are completed.
Weekly spot cleaning introduced to most clients.
Second round of price decreases shared with our clients.
Company paid health plan introduced to all associates.
Cell phones issued to all employees. Can say goodnight to their children.
Company paid dental plan for all team members.
Company paid $250,000 life insurance plan for all team members who qualify.
Third round of price decreases shared with our clients.
401k plan introduced for all associates.
Initiated electronic and advance notice and Tech Log for due diligence reporting.
Fire caused total business loss; we were out of business for 24 hours. Good backup process saved all important data. New equipment and back at work next business day.
Mandatory twice-yearly drug testing for all team members; no one has failed.
Joined USGBC, its National Chapter, and initiated LEED protocols for delivery and reporting for our clients.
Smart phones used by all Square Care team members.
AutoCAD documents converted to Adobe so all clients can view our schedule and plans.
Purchased Smart Car that enjoys 45+ city mpg. Doing our part for energy conservation.
Team goes to 4 days a week scheduling, 10 hours in length, saves home life and fuel.
Installed GPS tracking device to help scheduling emergencies.
Implemented green cleaning process for access floors and data centers.
Moving into new owned office space that certified under USGBC, LEED CI 2009.
CrimShield 3 year background checks.
AutoCAD moved in-house.
Sterling 10 year background checks. Car-pooling of Reno staff initiated.
Happy 25th Anniversary Square Care. Team completed CPR, AED and basic first aid courses. OSHA 10 General Industry certification completed.